Fire Prevention Geek

Beyond extinguishers and extension cords

Showing posts with label Customer Service. Show all posts

Wednesday, June 6

Toyota Salesmen at a Rave

Talk about customer service! Watch this commercial which shows just how far Toyota will go to understand their customers.

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Welcome to my Blog Site!

This site is designed for the students in my Fire Tech classes at Santa Ana College, and anyone else that might find it interesting.

I use this site to post things related to the courses I teach. Certainly all things fire prevention-- both funny and serious--and anything else that I find compelling (or inane).

Content decisions are guided by the following principles:
1. All learning is physiological.
2. The Brain-Mind is social.
3. The search for meaning is innate.
4. The search for meaning occurs through patterning.
5. Emotions are critical to patterning.
6. The Brain-Mind processes parts and wholes simultaneously.
7. Learning involves both focused attention and peripheral perception.
8. Learning always involves conscious and unconscious processes.
9. There are at least two approaches to memory: archiving individual facts or skills or making sense of experience.
10. Learning is developmental.
11. Complex learning is enhanced by challenge and inhibited by threat associated with helplessness.
12. Each brain is uniquely organized

Be sure to check out the archives to see what you have missed!

About Me: S. Freeman, FPG

View my complete profile

Blog Archive

▼ 2012 (9)
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  - Internships, Jobs and Kittenwars
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- ► February (1)

► 2010 (207)
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Some of our favorites...

Arsonist watches his own fire
Fire chief caught on the lamb (warning...this is baaaaaad!)
Fire Marshal Bill
Jackass: The power of a fire hose
Leno- Dealing w/911 calls
Montage: Only idiots play with fire
Reno 911: Fire Rivals
Richard Simmons Steamer Fire (from Letterman)
Ross the Fireman
Steven Colbert's fire safety tips

Search My Site

Escape Plan

Just for Fun

Beliefnet- Try the Belief-O-Matic a quiz about your spiritual beliefs
Demotivators...read the messages!
Implicit Association Test- Give it a try!
Microsoft Free Viewers (if you dont have word/powerpoint/excel etc.)
Personality Lab: Personality Quizzes
Study Tips from Dartmouth: Study smarter not harder!

16 Firefighter Life Safety Initiatives

www.firehero.org

Leadership

1. Define and advocate the need for a cultural change within the fire service relating to safety; incorporating leadership, management, supervision, accountability and personal responsibility.
Cultural Change Lesson Plan

Accountability

2. Enhance the personal and organizational accountability for health and safety throughout the fire service.
Baltimore Officials Cited in Cadets Death

Risk Management

3. Focus greater attention on the integration of risk management with incident management at all levels, including strategic, tactical, and planning responsibilities.
Report faults Esperanza fire-fight decisions

Unsafe Practices

4. All firefighters must be empowered to stop unsafe practices.
Firefighter Near Miss Reporting
Firefighter Close Calls

Training

5. Develop and implement national standards for training, qualifications, and certification (including regular recertification) that are equally applicable to all firefighters based on the duties they are expected to perform.
National Board of Fire Service Professional Qualifications
USFA Professional Development for the Fire Service

Physical Fitness Standards

6. Develop and implement national medical and physical fitness standards that are equally applicable to all firefighters, based on the duties they are expected to perform.
CPAT
About Physical Ability Testing
Heart Healthy Firefighter Website
How's your physical?

Research

Research Agenda

7. Create a national research agenda and data collection system that relates to the initiatives.

National Fire Service Research Agenda Symposium: Exectutive Summary

Technology

8. Technology

8. Utilize available technology wherever it can produce higher levels of health and safety.
We have the technology.

Investigate all LODDs

9. Investigate LODD

9. Thoroughly investigate all firefighter fatalities, injuries, and near misses.
The CDC doesn't seem to be able to do it.

Offer Incentives

10. Offer Incentives

10. Grant programs should support the implementation of safe practices and/or mandate safe practices as an eligibility requirement.
USFA Grants and Funding

A Plan that Works

Develop national standards for emergency response.

11. National standards for emergency response policies and procedures should be developed and championed.
National Incident Management System

Response to Violence

12. National protocols for response to violent incidents

12. National protocols for response to violent incidents should be developed and championed.
Fire/EMS Response Considerations for Mass Shooting Incidents

Access to Counseling

13. Access to counseling and psychological support

13. Firefighters and their families must have access to counseling and psychological support.
Peer debriefing does not seem to be the answer.
Get Shrunk at Your Own Risk.
PTSD Coach- Manage your symptoms with an app- FREE!

Public Education

14. Public Education

14. Public education must receive more resources and be championed as a critical fire and life safety program.
USFA Pub Ed Resources

Code Enforcement

15.Code Enforcement

15. Advocacy must be strengthened for the enforcement of codes and the installation of home fire sprinklers.
Will safety laws ruin local businesses?

Safety First

16. Safe equipment

16. Safety must be a primary consideration in the design of apparatus and equipment.
LifeGard V PASS Devices Recalled

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Class Web Sites

Blackboard Course Link (Santa Ana College)
Rancho Santiago Community College District
Santa Ana College
TurnItIn.com

Professional Organizations

CA State Fire Marshal
California Fire Prevention Officers
California Laws
Federal Emergency Management Agency (FEMA)
International Code Council (ICC)
National Fire Protection Association (NFPA)
United States Fire Administration (USFA)

Resources

FDNY Fire Zone -Fire Safety Resources in 8 languages
Firefighter Close Calls (Home of the Secret List)
Foundation for Community Colleges Computer Purchasing Agreement
Interfire: Fire Investigation Resource
National Fallen Firefighters

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Disclaimer: The views expressed on this website are those of the author only and do not reflect the views of the Fire Technology Program, Santa Ana College or Rancho Santiago Community College District.